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FAQ
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What is LMTD.EG?At LMTD, we are passionate about creating a unique home decor experience based in Cairo, Egypt. Our brand is all about offering limited edition pieces that are handmade with the utmost care and craftsmanship. We use a variety of materials including ceramic pottery, blown glass, concrete, and even candles to bring our artistic vision to life. What sets LMTD apart is our commitment to offering truly exclusive pieces. We believe that each item should be a reflection of not only our love for pottery, but also the rich history and artistry behind it. That's why every piece is either personally created by us or designed by us and brought to life by talented local artisans. Egypt has a long-standing tradition of pottery craftsmanship, passed down through generations, and we take pride in incorporating this heritage into our collections. The name LMTD was chosen to evoke a sense of minimalism and contemporary aesthetics, which are often reflected in the design of our pottery. Additionally, our brand values body positivity and female empowerment. The logo, inspired by the silhouette of a woman, represents the beauty, power, and soothing qualities that our products aim to embody. Through our pieces, we hope to encourage women everywhere to embrace their bodies as works of art. When you choose to purchase from LMTD, you become a part of something special. Each piece carries an emotional connection, knowing that it will become a part of someone's everyday life. We believe in the power of home decor to transform spaces and create a connection between people and their surroundings. Together, we can bring beauty, art, and personality into your home.
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How long does shipping take?Our shipping times vary depending on the destination and the product. Generally, orders are processed within 3-5 business days, and delivery typically takes 4-7 business days within Egypt.
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What is your return policy?We want you to be satisfied with your purchase. If there are any issues with your order, please contact us within 7 days of receiving it, and we will assist you with returns or exchanges on a case-by-case basis. If you are not satisfied with your purchase, you can return the item within 14 days of delivery for a refund or exchange.
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What type of candle wax do you use?We use only high-quality, eco-friendly materials for our candles. This includes soy, palm, and beeswax. We do not use paraffin wax.
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Where do you produce your products?All products are locally made in Egypt.
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How can I contact customer support?You can reach our customer support team by emailing us at lmtdegypt@gmail.com. We are available to assist you Sunday through Thursday from 9 AM to 5 PM.
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Are all your products handmade?Absolutely! We take pride in creating handmade products with meticulous attention to detail. Each piece is crafted with love and care.
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How often do you release new limited edition pieces?We strive to regularly introduce new limited edition pieces to our collection. Follow us on our website and social media channels to stay updated on our latest releases.
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